HOTEL LA ROCHE Šetalište Iva Vizina 4 - Tivat - Montenegro  +382 32 662 881  +382 67 018 476
EN


Hotel Policy

1. Privacy policy:

La Roche hotel collects your personal details and use them only to arrange your booking and to meet your requirements.

2. Travel documentation policy:

La Roche hotel is not responsible for travel advisement in case of entry requirements to Montenegro (travel documents, visas, passports, medical and health certificates).

3. Loss policy:

La Roche hotel is not responsible for loss of personal items that are not secured in the room safe or for any loss incurred when the room was not locked.
All personal items found on the hotel property will be transferred to Lost and Found department. We will keep them for a period of six months, if there is no response from the guest, these items are to be disposed off.

4. Payment policy:

We accept Visa, MasterCard, American Express, Diners.
Debit /Credit cards will be authorized at check-in for the amount of 100 EUR per day to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged if the guest approves to pay by the same debit/credit card. Authorized amounts may take up to 15 days after departure to be released. The La Roche hotel is not responsible for any resulting fees or charges by your financial institution.
Note, the hotel reception is not allowed to conduct foreign currency operations according to the local Governmental Law.

5. Smoking policy:

Smoking is not permitted in the hotel (including room balcony), except an indoor area of the Cafe Bar. All outdoor facilities (Restaurant terrace, Cafe Bar terrace, beach area, swimming pool and Cocktail Bar area) are smoke- free.

6. Using of Spa facilities:

The hotel guests only have a complimentary entrance to Spa.
Children under the age of 12 are not allowed to use the Spa facilities.
Massage service is chargeable.

7. Swimming pool policy:

Children under the age of 12 must be accompanied and directly supervised by their parents or guardian.
All guests using the rooftop swimming pool do so at their own risk. Owner and management are not responsible for any accidents and injuries. Swim at your own risk.

8. Entrance to the rooftop Cocktail Bar:

It is opened for hotel guests only. The guests with membership card are allowed to enter starting from 21h00, reservation is required.

9. Children policy (if stay in the same room):

Under age of 3: no additional charge is applied for breakfast, baby cot or extra bed.
Under age of 12: additional charge of 30 EUR (including all taxes and fees) is applied per night. Extra bed is provided automatically. Breakfast is included.
Children at the age of 12 and older are considered adults.

10. Pet policy :

Pets are not permitted at La Roche hotel.

11. Alcohol Policy:

Alcoholic beverage service is prohibited for persons under the age of 18.

12. Time to check in and check out:

Check-in Time: 14h00, GMT/UTC+2
Check-out Time: 12h00, GMT/UTC+2

13. Noise policy:

To maintain a comfort environment for our guests, the hotel will issue a warning to offending guests if there is a noise complaint. If there is a second noise complaint, everyone but the registered guest will be required to leave the hotel immediately.

14. Visitor:

For safety reasons visitors must present a valid ID (ID card for Montenegrins, passport for foreign citizens) and fill up the Visitor form at the reception signing in on arrival and out on departure.

We may amend our hotel policy as necessary, and if we do so the amended policy can be found on our website.